TR;DR: call 707 205 700, option 2, option 5, option 6.
Sometimes your visit has to be extended a little longer. If you are like me, you know that you don't have to let the airline know that you are not going to turn up because you have bough the cheapest ticket and they are going to charge you more to change it than book a new one. (Also they aren't set up for it, so it will take you hours, or they are and it is just another revenue stream for them.)
I feel it is polite, (and sometimes they will refund you airport "taxes".
I like doing things online.
Amongst other things I write scripts. One that I wrote a long time ago was one to check a website for broken links. It isn't 100% effective with modern javascript driven sites, but it is still useful. Since I wrote that, others have written better pieces of code, and have given them away for free. So when I click on:
http://www.tapportugal.com/Info/en/Other/ContactUs (on page
http://www.flytap.com/Portugal/en/PlanBook/PrepareforTravel/TicketInfo )
and end up at:
http://www.tapportugal.com/Info/en/PageNotFound
it does feel both funny and unprofessional. Never fear, there is a search box:
http://www.flytap.com/Portugal/en/search?searchBox=cancel gave a blank page. (An hour later it worked and just gave me one link... I'll let you guess which one.)
I found another section of their website called, "Manage Your Booking". It wanted booking ref and last name... and then took me to, without warning nextgen.checkmytrip.com I don't know about you, but that smells of fishing. I could just imagine someone adding my name to a forged passport and lining up for my flights.
After a while I tracked down the correct page: TAP Contact page. If you want to call locally in the Algarve then call 707 205 700 and option 2 for reservations. I then pressed 5 and got put into a queue with music and occasional messages in Portuguese. Eventually it asked me to select some options in Portuguese and running my dice.c program turned up 6, so I pressed that. I had another short hold and was put through to a charming woman who spoke English from the start. She was able to deal with my enquiry once I gave her my booking reference. She was quick and efficient and spoke with a delightfully clear voice with a beautiful hint of an accent, (but it would not be an obstacle to anyone calling.)
Sometimes your visit has to be extended a little longer. If you are like me, you know that you don't have to let the airline know that you are not going to turn up because you have bough the cheapest ticket and they are going to charge you more to change it than book a new one. (Also they aren't set up for it, so it will take you hours, or they are and it is just another revenue stream for them.)
I feel it is polite, (and sometimes they will refund you airport "taxes".
I like doing things online.
Amongst other things I write scripts. One that I wrote a long time ago was one to check a website for broken links. It isn't 100% effective with modern javascript driven sites, but it is still useful. Since I wrote that, others have written better pieces of code, and have given them away for free. So when I click on:
http://www.tapportugal.com/Info/en/Other/ContactUs (on page
http://www.flytap.com/Portugal/en/PlanBook/PrepareforTravel/TicketInfo )
and end up at:
http://www.tapportugal.com/Info/en/PageNotFound
it does feel both funny and unprofessional. Never fear, there is a search box:
http://www.flytap.com/Portugal/en/search?searchBox=cancel gave a blank page. (An hour later it worked and just gave me one link... I'll let you guess which one.)
I found another section of their website called, "Manage Your Booking". It wanted booking ref and last name... and then took me to, without warning nextgen.checkmytrip.com I don't know about you, but that smells of fishing. I could just imagine someone adding my name to a forged passport and lining up for my flights.
After a while I tracked down the correct page: TAP Contact page. If you want to call locally in the Algarve then call 707 205 700 and option 2 for reservations. I then pressed 5 and got put into a queue with music and occasional messages in Portuguese. Eventually it asked me to select some options in Portuguese and running my dice.c program turned up 6, so I pressed that. I had another short hold and was put through to a charming woman who spoke English from the start. She was able to deal with my enquiry once I gave her my booking reference. She was quick and efficient and spoke with a delightfully clear voice with a beautiful hint of an accent, (but it would not be an obstacle to anyone calling.)
(Or if you are into that sort of thing, Skype: tap.contact.center - but I've not tried that yet.)
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